The software infrastructure used by Labinf Sistemi S.r.l. for the provision of Service Management, is certified ITIL® V3 (http://www.itil-italia.com/itilv3summary.htm), as are the procedures adopted by the ICT personnel, follow the ITIL®V3 standards
- Product support and maintenance
- Support and corrective maintenance of the Solution developed with one or more products
- Regular preventive maintenance to carry out a periodic review of the solution, and to respond to management problems encountered.
- Third-level Application Maintenance, the objective of which is to guarantee the maintenance in operational conditions and a controlled evolution of the customer’s solution.
- Labinf Sistemi’s ICT Management service provides for the management of workstations, servers, network equipment or mobile devices.
- The service is provided in Cloud or On-Premise mode, i.e. remotely without the intervention of an onsite technician.
- The service transforms from a pure cost centre to a service centre of value for the company with costs that are certain and under control, as well as maximum flexibility to be adapted to its needs.
The solution aims to solve the common problems of integrated management of the ICT infrastructure by automating its processes to respond efficiently to the following needs:
- Use the least number of tools to perform all tasks.
- Know how many machines there are and especially what exactly is installed.
- Saving time by not repeating a job on so many machines.
- Know what is really happening on the machines.
- Distribute software on all machines in a less costly way.
- Monitor and manage PCs, Macs, Linux and PDAs from different environments in a convenient way.
- Carry out all necessary tasks without hiring a technician on purpose.
Why Enterprise ICT Service Management from Labinf Sistemi is the solution for your company
ICT Service Management effectively remedies all customer problems. In fact, with a single interface it deals with all the needs of the IT department, optimising the resources invested;
- allows the same operation to be performed fully automatically on an unlimited number of machines;
- it records all operations, making it easy to find out what is happening on a machine;
- enables automated deployment, software updates and inventory;
- it allows 360° integrated management;
- it can do the work of many technicians in a fraction of the cost and time.
Because Enterprise ICT Service Management by Labinf Sistemi it is advantageous
Depending on the level of service chosen, the cost is flat monthly for each workstation, server, network equipment or mobile device, which is managed.
On-Demand” service that can be activated by the customer for special requirements, with cost charged and under the control of the applicant. Without Surprises
Logistics management for the acquisition of new workstations, servers, network equipment or mobile devices. Have them delivered to us and we prepare them for you with your specifications at flat-rate installation costs per device. We deliver them to you ready to use.
Detailed reporting on the activities performed.